Kings Cross Hotel London

The staff were very welcoming, helpful and thoughtful. We arrived early and we were able to leave our luggage before check in while we went into the city. Also staff thought to give us a convenient ground floor room which was more suitable as we had a significant amount of luggage - climbing the stairs would have been less convenient. The room was what I expected for the price and being so close to the Eurostar terminal at St Pancras International. While it was small (expected) it was comfortable and clean and just what we needed to be close to St Pancras for an early departure for Paris the next morning.

The young lady-Deval- at the reception went above and beyond any high quality and informed customer service standards we have ever interacted with in similar hotels. We wanted to book a taxi and we did not have the app. She booked the taxi, paid, and texted us to make sure we arrived at our destination safely. Cannot have enough words to thank her for her kindness.

The room was small (as is the case in most budget hotels in London) but clean, with a kettle, biscuits, tea/coffee and so on. The bathroom was clean with a decent shower. The hotel is very close to King's Cross / St. Pancras, and fairly quiet (this form said "bonus question - you stated a preference for a quiet room" - actually, I didn't state that at all, but the room was fairly quiet anyway; despite its proximity to the busy Euston Road, the hotel is on a quiet side road). The bed was comfortable, and there's a large window that can be opened vertically, and even a small balcony - being able to open the window was very nice as it was a very hot day!

The two staff members I met were very friendly and helpful as I had been travelling on tour and was very unwell. They were only too happy to provide extra assistance with luggage, as there is no lift. Room was a single so very small, however it served the purpose. It was clean and shower was great.

The location was super convenient and close to St Pancras and Kings Cross from where I had my train. The staff are friendly and helpful for any request and I also got an early check in. The room itself is alright and has the basic things in it.